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Privacy Policy

Privacy Policy — Nassaj & Loom

Last updated: 16/02/2026

Nassaj & Loom (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal Information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely through third-party providers)

Technical Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited and browsing behaviour

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding purchases or enquiries

  • Provide customer support

  • Improve our website and services

  • Prevent fraud or misuse

  • Send marketing emails (only if you opt in)

3. Legal Basis for Processing (UK & EU Users)

We process your data under the following lawful bases:

  • Performance of a contract (to fulfil orders)

  • Legitimate interests (to improve services and prevent fraud)

  • Consent (for marketing communications)

  • Legal obligations (tax and accounting requirements)

4. Payment Information

Payments are processed securely through third-party payment providers. We do not store or have access to your full payment card details.

5. Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting platforms

  • Analytics services (such as Google Analytics)

We do not sell your personal data.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil orders

  • Meet legal or tax obligations

  • Resolve disputes

  • Enforce agreements

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact us using the details below.

8. Cookies

Our website uses cookies to:

  • Enable website functionality

  • Analyse traffic

  • Improve user experience

You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

11. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Nassaj & Loom

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

By using our website, you agree to the terms of this Privacy Policy.

What to include in the Privacy Policy

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