Shipping Policy

Shipping Policy for Nassaj & Loom

1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

2. Shipping Locations
We currently ship within the United Kingdom. International shipping may be offered in the future.

3. Delivery Times
Estimated delivery times after dispatch:

Standard UK Delivery: 2–5 business days
Express Delivery (if available): 1–2 business days

Delivery times are estimates and may vary due to factors outside our control, including courier delays or peak periods.

4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery method selected and the destination.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).

6. Incorrect Address Information
Please ensure your shipping details are correct at checkout. Nassaj & Loom is not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at jabenstudios@gmail.com

7. Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us and we will assist you in locating your shipment.

We are not responsible for delays caused by courier services, customs processes, or events beyond our control.

8. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can resolve the issue promptly.

9. Contact Information
For any shipping-related questions, please contact:
Email: jabenstudios@gmail.com

Last updated: 16/02/2026