Terms & Conditions

1. Introduction
Welcome to Nassaj & Loom. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing this website or placing an order, you agree to be bound by these terms.

2. Company Information
Nassaj & Loom is a retail brand offering products inspired by Islamic art and cultural heritage. For any enquiries, please contact:
Email:jabenstudios@gmail.com

3. Products
We aim to ensure all product descriptions, images, and prices are accurate. However, slight variations in colour or appearance may occur due to screen differences or manufacturing processes.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

4. Pricing and Payment
All prices are displayed in GBP (£) unless stated otherwise. We reserve the right to change prices at any time.

Payment must be completed at checkout using the available payment methods. Orders will only be processed once payment is confirmed.

5. Shipping and Delivery
We aim to process and dispatch orders within the timeframe stated on our website. Delivery times are estimates and may vary due to factors outside our control.

Nassaj & Loom is not responsible for delays caused by shipping carriers, customs processes, or incorrect address information provided by the customer.

6. Returns and Refunds
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the following conditions:

Items must be unused and in original condition
Items must be returned in original packaging
Proof of purchase is required

Refunds will be processed after the returned item is received and inspected. Shipping costs are non-refundable unless the item is faulty or incorrect.

7. Damaged or Faulty Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund where appropriate.

8. Intellectual Property
All content on this website, including images, designs, logos, text, and graphics, is the property of Nassaj & Loom and may not be copied, reproduced, or used without written permission.

9. Website Use
You agree not to misuse this website or attempt to interfere with its functionality, security, or operation.

We reserve the right to suspend or terminate access to the website if misuse is detected.

10. Limitation of Liability
To the fullest extent permitted by law, Nassaj & Loom shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of UK courts.

12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Email: jabenstudios@gmail.com

Last updated: 16/02/2026